Bruce Himelstein is the Ritz-Carlton executive who transformed customer service for one of the world's most recognizable luxury brands, as featured prominently in the New York Times bestseller, The New Gold Standard.
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Monthly Archives: January 2019
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Dec-27-2019  

  You’re invited… Join us for a morning with Bruce Himelstein, a globally recognized brand marketing expert, former executive of Ritz-Carlton, Loews and Marriott Hotels and one […]

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Jan-18-2019  

  The list of bad customer service experiences that end in a bruised reputation, lawsuits, or even bankruptcy grows exponentially by the hour. Keep reading to find […]

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Aug-03-2017  

JACKSONVILLE, FLA. (PRWEB) AUGUST 02, 2017 By: Kelly White Lakeview Health is pleased to announce Bruce Himelstein, a globally recognized brand marketing expert, has joined the board of […]

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Apr-20-2017  

BOCA RATON, FL—For Bruce Himelstein, hospitality is his lifeblood. His first job was a bellman and one of his proudest moments was receiving a recognition award from […]

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  • Recognized as “One of The Top 25 Most Extraordinary Minds in Sales & Marketing” by The Hospitality Sales & Marketing Association International (HSMAI).
  • Featured & Quoted in Bloomberg.com as Branding Consultant.
  • Featured on The Wharton School of the University of Pennsylvania’s Sirius radio channel discussing his experiences in marketing lifestyle brands.
  • An inductee into “The American Marketing Association” Hall of Fame, Himelstein also sits on many prominent industry boards, including the Luxury Institute Advisory Board.
  • Drove efforts to "blow the dust off the lion and crown" by transforming one of the world's most recognizable luxury brands...the Ritz-Carlton.
  • Recognized for identifying and implementing strategies to maintain relevance in today’s rapidly evolving business world.
  • Featured prominently in Joseph Michelli's New York Times bestseller, "The New Gold Standard".
  • Passionately worked to improve healthcare by serving on the Shady Grove Hospitals Board of Directors
  • Completed innovative work by breaking marketing barriers for Marriott's Senior Living Services
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