Bruce Himelstein is the Ritz-Carlton executive who transformed customer service for one of the world's most recognizable luxury brands, as featured prominently in the New York Times bestseller, The New Gold Standard.
As noted author Tom Peters states…”If you don’t change, you die!”
Bruce has lived through numerous changes in his award-winning career and shares examples of what to expect. Change disrupts an organization but it never has to be painful. We know change is inevitable, but a strong culture and focused communication strategy can navigate the shifts.
Think UBER, TripAdvisor, Minute Clinic…..these are examples of a major change not only in an organization but entire segments of business. Bruce articulates the needs of a team to see it through.
