Bruce Himelstein is the Ritz-Carlton executive who transformed customer service for one of the world's most recognizable luxury brands, as featured prominently in the New York Times bestseller, The New Gold Standard.
Customer Service IS your Brand.
We all come to expect it, but very few organizations embrace the strategy. As Bruce Led the Ritz-Carlton Brand, customer service was squarely in the center of all strategies. Learn the secrets on unleashing a powerful method to transform your team to be more customer centric
