Bruce Himelstein is the Ritz-Carlton executive who transformed customer service for one of the world's most recognizable luxury brands, as featured prominently in the New York Times bestseller, The New Gold Standard.
“Take your work seriously, not yourself”!
-Bruce Himelstein’s leadership experience and style have propelled his career from Bellman to Chief Marketing Officer of a Global, iconic Brand….The Ritz-Carlton.
He shares his learning’s from what produces positive results, focused individuals, and team dynamics.
Leadership is about resiliency and no fear of change. “ He crushes the myth….”We don’t do that here” and offers personal examples from his vast experience.
As a Leader, what type of role model do you want to be? Bruce will show you!
- Breakthrough creative marketer behind award-winning advertising campaigns and brand revitalizations
- Global leader in building customer connections with a strong record of identifying and anticipating consumer trends
- Drove efforts to "blow the dust off the lion and crown" by transforming one of the world's most recognizable luxury brands...the Ritz-Carlton.
- Business and marketing guru with a powerful wealth of accumulated industry insight, relevant anecdotes, and insider tips to share
- Powerful professional speaker with extensive experience and a natural predilection for audience engagement
- Pioneer in change management and business growth both in the hospitality industry and on a corporate & exectuive level
